Deliveries & Returns
We work with several delivery partners to make the process of getting your purchased items safely to you in the most efficient way.
For full terms and conditions relating to delivery please refer to our General Terms and Conditions.
Small item delivery (up to 30kg)
For smaller items (up to 30kg) your parcel will be delivered by DHL or others within the timeframe indicated on the product page;
Large item delivery (over 30kg)
For larger items (over 30kg) we work with a specialist logistics company, to deliver your goods within the timeframe indicated on each product page. You may be contacted in advance by a representative from the logistics company to arrange a time for delivery. It is your responsibility to be available for the delivery. Future ECOsystems will not accept responsibility for additional storage or delivery costs resulting from you not being available at the agreed time. If you need to change the agreed date/time please contact us allowing at least 24 hours notice.
It is the customers responsibility to provide unloading capability unless prior arrangements have been made with Future ECOsystems
RETURNS AND REFUNDS
We hope you will love your order, but if for any reason you don't, see below for help on what to do:
For full terms and conditions relating to returns and refunds please refer to our General Terms and Conditions.
How long do I have to return an item?
Please notify us within 5 days of receiving your order at firstname.lastname@example.org We will confirm the return by email and you will then have another 5 days to return the items at your own cost. Please see our special conditions relating to Made to Order items and sale items.
Who pays the cost for shipping returns?
The customer is responsible for the costs of returning an item to Future ECOsystems. Please contact us and we will confirm the address, depending on the product.
How much does it cost to return an item?
Please contact us at email@example.com if you would like to know exact return costs before making your purchase or if you need help with courier services.
How must the item be shipped and in what condition?
The items need to be returned unused in their original packaging. We would suggest you use a trackable service and retain proof of postage as we cannot be held responsible for items lost or damaged in transit.
How long does it take to receive a refund?
On receipt of the goods, in their original condition, we will process the refund within 30 days using the same method you used for the original payment.
Can I return made to order items?
For Made to Order items, which are stated clearly in the product description your 5 days to cancel begins when you place the order with us, due to the item being specifically made for you. Unfortunately, we cannot accept returns after this period has passed as your order will then already be in production and manufacturing costs will have been incurred.
Can I return Sale items?
Products in the sale (i.e. discounted from their original price) cannot be returned, refunded, or exchanged.
We do our very best to ensure that your items arrive in good condition, but accidents do sometimes occur.
We ask that you inspect your items on delivery and inform the courier and ourselves should there be any visible damage. If the packaging is clearly damaged please open the goods in front of the courier to check them.
For full terms and conditions relating to damaged items please refer to our General Terms and Conditions.
What do I do if my items are delivered damaged?
If the goods are damaged please inform the courier and take photos of the damage. Please note on the delivery slip the damage and refuse delivery of the items. Then please contact us immediately on 079 714 82 06 or email us at firstname.lastname@example.org and we will resolve this for you as a priority.
What if I don't notice the damage until after the delivery?
Please check your goods on arrival as we cannot be held responsible for damage in transit after 1 day of the delivery being made.
Should I contact Future ECOsystems before returning my item?
Please do not return damaged or faulty items without contacting us first or we will be unable to refund any return costs.